FREQUENTLY ASKED QUESTIONS
DO YOU OFFER PAYMENT PLANS?
At All Creatures Vet Centre, we believe in providing our customers with the best value for their money. That's why we don't offer payment plans. By keeping our prices affordable and transparent, we make it easy for you to budget and plan your expenses. Thank you for choosing All Creatures Vet Centre!
DO YOU OFFER PET INSURANCE?
While we don't offer pet insurance, we have experience working with companies that do. If you're interested, please ask our reception for more information.
On the other hand, we do offer health plans that cover annual vaccination and parasite prevention.
Contact us to learn more about our services and how we can help keep your furry friend healthy and happy.
DO YOU TREAT EXOTIC ANIMALS?
At our veterinary clinic, we provide care for a variety of animals, including rabbits and birds. If your pet requires specialized treatment, we have connections with veterinary specialists to ensure they receive the best care possible.
DO YOU TREAT LARGE ANIMALS?
We are proud to offer specialized facilities for equine and donkey care, as well as treatment for sheep and other small livestock. Our experienced team is dedicated to providing the highest quality care for your animals.
What type of information do we collect?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
How we collect information
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
How do we communicate with your site visitors?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Why do we collect this information?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.